Privacy Policy

Last updated: October 2025

1. Who we are

Citium Solutions Limited (“we”, “us”, “our”) provides coaching, leadership development, and learning consultancy services to individuals and organisations.
Registered in England and Wales under company number 16736439.
Registered with the Information Commissioner’s Office (ICO) under registration number ZC007722.

Our registered office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Contact: privacy@citiumsolutions.co.uk

2. The data we collect

We may collect and process the following personal data:

Contact information: name, email address, phone number, organisation, role.
Coaching information: notes or reflections you choose to share during coaching sessions.
Administrative information: invoicing, scheduling, and communication records.
Website data: basic analytics (e.g., visitor traffic, browser type) via cookies.

We do not collect or process large-scale special category data (e.g., health, ethnicity, or political opinions).

3. How we use your information

We use your information to:

Deliver and manage coaching and development services.
Communicate regarding sessions, contracts, and feedback.
Comply with legal, accounting, or reporting obligations.
Improve our services and client experience.

We do not sell or share your personal data with third parties for marketing.

4. Lawful bases for processing

We process personal data on the following lawful bases:

Contractual necessity: to deliver agreed coaching or consultancy services.
Legitimate interest: to maintain professional contact with clients and prospective clients.
Legal obligation: to comply with tax or regulatory requirements.
Consent: for optional communications such as newsletters or event updates.

5. How we store and protect your data

Data is stored securely using encrypted, password-protected systems.
Access is limited to authorised personnel only.
Coaching notes are stored separately from client contact data.
Data is retained only for as long as necessary for the purpose collected (normally up to 7 years for client and financial records).

6. Your rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data.
Restrict or object to certain processing.
Withdraw consent at any time (where applicable).
Lodge a complaint with the ICO if you believe your data has been misused: www.ico.org.uk.

To exercise your rights, contact privacy@citiumsolutions.co.uk.

7. Cookies

We use minimal cookies to understand how visitors interact with our website. You can adjust your browser settings to refuse cookies if preferred.

8. Changes to this policy

We may update this policy occasionally. Any updates will be posted on this page with a revised “Last updated” date.

Contact us

If you have questions about this Privacy Policy or how we handle your data, contact:
privacy@citiumsolutions.co.uk